All goods within Australia and New Zealand will be shipped by Courier with tracking number.
Goods will be shipped within 3 business days of receiving payment.
Please make sure your 'SHIP TO' and 'BILL TO' details are completed correctly. Our system is automated and will automatically ship to the 'SHIP TO' address. If you notice an error after you finalise the order, please contact us asap so that we can intercept the order.
All care is taken to ensure that parcels are shipped with correct addresses as provided by you when you complete your order. Our record for 'on-time' and 'on-track' deliveries is excellent however very occasionally, things can happen that are out of our control.
If you have any problems with your delivery, this check-list will aid in the efficient recovery of your parcel:
If you have not received an email with your shipping details, please check your junk mail box before contacting us
Check the time delay between when we shipped your goods, allowing for any reasonable shipping time or delay.
Conduct an online search using the shipping reference number - this will give you more information from the courier/post office.
Check your letter box for delivery advice and contact your your local post office or courier depot using your shipping reference number.
If you are still having difficulties, contact us
For urgent deliveries and overnight shipping within Australia, please call us on +61 7 5594 9845 for New Zealand please call us on +64 9 525 6601
PLEASE NOTE: Check your order confirmation carefully as our shipping department will process your order according to the details on your order confirmation and we take no responsibility for incorrect data entry.
Please return all parcels to our respective postal addresses
Australia VMD Eyewear PO Box 174, Ormeau Queensland, 4208 Australia
New Zealand: VMD Eyewear PO Box 11902, Ellerslie 22 Kalmia Street, Ellerslie Auckland, 1051 New Zealand